Maintenance Information

General Maintenance

Campus Services at Queens is responsible for housekeeping and repairs to our on-campus buildings. If you need to submit a service request for routine maintenance (ex. a clogged sink, broken microwave, a broken lightbulb, etc.) contact the Resident Assistant on your floor. If you do not get a response, please call one of the ResLife numbers.

Once you have submitted a work order, our maintenance staff will respond to the concern within 24-48 hours. Please note: during busier times (ex. move-in periods and winter break) this may be longer.

Maintenance staff will not move your personal items to complete the work. Please move personal items away from the area(s) where the repair is needed.

In the event of an emergency (ex. an intense leak, full room power outages, etc.) please call one of the ResLife on-call phone numbers: Phone 1: 704-989-6659 or Phone 2: 704-989-6483.

Organic Growth Prevention

Organic growth is a part of the natural environment. Outdoors organic growths play a part in nature by breaking down dead organic matter such as fallen leaves and dead trees. But indoors organic growth should be avoided. Organic growths reproduce through tiny spores; the spores are invisible to the naked eye and float through outdoor and indoor air. Organic growth may begin growing indoors when organic growth spores land on surfaces that are wet. There are many types of organic growth, and none of them will grow without water or moisture.

“It is impossible to get rid of all organic growth and organic growth spores indoors; some organic growth spores will be found floating through the air and in house dust. The organic growth spores will not grow if moisture is not present. Indoor organic growth can and should be prevented or controlled by controlling moisture indoors.”

– Environmental Protection Agency

Prevention Steps You Can Take

There is no way to eliminate all organic growth and organic growth spores indoors. However, organic growth spores will not grow if the conditions that support their growth are absent.

Organic growth needs both a food source and moist conditions. Routine cleaning of surfaces and reducing the presence of moisture and damp materials are highly effective prevention measures.

Following the guidelines below can help prevent organic growth and mildew growth:

• Keep windows closed 
• Don’t store wet clothing
• Keep moisture sources away from HVAC units 
• Don’t obstruct HVAC units 
• Know your heating system 
• Keep appliances away from thermostats 
• Clean your housing regularly 

Two-Pipe Systems

At Queens, Belk, Hayes, and HBO operate on two-pipe systems. This means that they have only one HVAC capability at a time, air conditioning OR heat. Both features cannot run at the same time. As such, Campus Services relies on Charlotte’s climate conditions to dictate whether the heat or the air is running. The process involves completely altering how that system operates, so once a hall’s system is switched from heating to air (or vice versa) it will remain in that operating forum until the climate change begins again.

Campus Services monitors the fall and spring weather to make an informed decision as to when the system should be switched over. This inevitably causes some uncomfortable conditions for some of our residents, but that is only temporary. Until the transition is made we recommend you bundle up, use a fan, open windows, turn off your heat/cool settings on your HVAC and only run the fan, or employ an appropriate technique to stay comfortable until the system better meets your needs.