Privacy

The Queens University of Charlotte privacy policy details the data the university collects when the website, www.queens.edu, is visited, how it is used, why it is collected, and how we protect it.

Information the University Collects

Queens collects the following types of information:

• Information you provide, such as a completed request for information forms on queens.edu or in other ways such as email.
• Automatic information is generated from your interaction with the queens.edu site. Queens receives and stores information when you interact with the website through the use of cookies (see Cookie Usage). We use a Google Analytics 4 platform, which also collects site usage information.
• Information obtained by third-party vendors related to the college search process.

How the Information is Used

Queens uses the information collected to provide, maintain, and enhance our services. This includes but is not limited to the following:

• To provide information if you request it, including answering questions.
• To inform our marketing strategy and approach.
• To track user engagement with the university.
• To contact students/parents about the opportunities Queens has to offer, including events that might interest prospective students.
• To improve communications and determine the content website visitors are most interested in.
• For research and statistical purposes.
• To meet the obligations of accreditation organizations.

Data Sharing / Disclosure of Information to Third Parties

The university contracts with third-party service providers and may share personal data with them only to complete the services. We do not share data with a third party for any purpose that is not directly related to university business. If data is provided to a third party, it is usable only as described in a contract defining the service agreement and must be destroyed or returned at the end of the contract according to the terms of the agreement. Before entering into such a contract with a third party, the university reviews vendor data security practices and confirms that vendors comply with relevant industry best practices or governing standards and laws where appropriate.

Queens may also provide your information to third parties in aggregated form after personally identifiable information has been removed, or in circumstances in which we believe that doing so is necessary or appropriate to: satisfy any applicable law, regulation, legal process, or governmental request; detect, prevent or otherwise address fraud, security or technical issues; or protect rights, property or safety.

Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes.

SMS Terms And Conditions

SMS For Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

Upon consenting to receive text messages from Queens University of Charlotte, you may receive communications related to general recruiting, admissions information, and emergency alerts. Please note that standard messaging disclosures apply.

Message Frequency

Our SMS message frequency is estimated to be one text message daily regarding recruiting and admissions information across all users. In a campus emergency, multiple text messages will be sent until the event is over.

Potential Fees for SMS Messaging

Carriers may charge fees for each message sent or received. These fees can vary based on the carrier’s pricing structure and whether the message is sent domestically or internationally.

Opt-In Method

Customers may opt-in for SMS messaging from Queens University of Charlotte by filling out a form at https://apply.queens.edu/register/requestinfo. Students, faculty, and staff are automatically registered in our QAlert system for emergency notifications. Anyone who wants updates on extreme weather, power outages, or other emergency announcements regarding the Queens campus can sign up by texting “QAlerts” to 78015 from their mobile device.

“By checking this box you agree to receive SMS messages from Queens University of Charlotte? Message frequency varies. Message and data rates may apply. Text HELP for help, and text STOP to opt-out. See our privacy policy at https://www.queens.edu/policies/privacy/.” This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated without customer consent.

Opt-out

Customers can opt-out of SMS messaging from Queens University of Charlotte by replying STOP at any time to any received SMS message. Once opted out, they will receive no further SMS communication. Customers can opt back in at any time by replying to START.

Standard Messaging Disclosures

• Messaging frequency may vary.
• Message and data rates may apply.
• To opt-out at any time, text STOP.
• For assistance, text HELP or visit our website at https://help.queens.edu/hc/en-us.
• Visit https://www.queens.edu/policies/privacy/ for privacy policy and Terms of Service.

Protecting Your Information

Queens exercises great care to protect your personal information. In order to prevent unauthorized access or disclosure, we follow industry best practices physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes techniques such as firewalls, encryption, and intrusion detection. In addition, we limit our employees’ and contractors’ access to personal information. Only those employees and contractors with a business reason to know have access to this information. We also educate our employees about the importance of maintaining confidentiality of your information.

While we strive to protect the information you provide to us, we cannot guarantee or warrant the security of any information you transmit to us.

To stop receiving communications from Queens University of Charlotte, recipients can select to Unsubscribe from emails or text STOP to end mobile messaging. Recipients can opt-out at any time.

Cookie Usage

Queens utilizes cookies on our website, queens.edu, to collect and store information when you visit the site. Cookies are small pieces of data stored on your computer by a web browser designed to remember your browsing history such as pages visited and links clicked, as well as potentially information you entered into a form. The cookies help us analyze web traffic and improve performance by gathering and remembering user preferences.

Cookies track information about your current browsing session, which allows the university to record the number of visitors to the site, and how they navigated it. Cookies allow us to determine new and returning visitors and better understand their interests in order to enhance the user experience on Queens.edu. Cookies also aid in our use of Google Analytics, which has a separate privacy policy.

While Queens University of Charlotte is committed to ensuring that your privacy is protected, this policy does not apply to non-University material or Websites that may be linked to the Queens.edu site. Once a link is executed and you are redirected to leave the Queens.edu website, we do not have control over such sites and cannot be responsible for the protection and privacy of any information that you provide while visiting such sites.

Last updated – October 2024